Dear Chuck, 

Now that we have settled into our new home in Seven Lakes West, we would like to express formally our thanks and appreciation for the way it turned out.  The house is beautiful inside and out, the floor plan is spacious and comfortable, and the overall craftsmanship is excellent. 

Between the day we asked you to design and build our home and the day we moved in, we experienced many exciting moments and were confronted with seemingly countless decisions related to the project.  Although nothing could be more thrilling than seeing the finished product, we also enjoyed many other stages of the process, especially the design stage.  You listened carefully to our wishes and ideas, and gave them vision and shape.  As the floor plan went through several refinements, your design skill and creativity became increasingly evident. 

For us, one of the most challenging aspects of building a custom home is making selections:  flooring, countertops, electrical and plumbing fixtures, paint colors, etc.  Michelle was a godsend in this department:  her interior design sense was matched by her unlimited patience with us when we became overwhelmed by all the choices.  In addition, the many photos she e-mailed allowed us to see the house take shape between our visits from the Outer Banks. 

We are also deeply appreciative of Sally’s role. As office manager, Sally did more that handle paperwork; she also familiarized herself with the details of our home-in-progress so that when we called or e-mailed with questions, she was able to get the answers in short order.  Communications to and from Sally were an indispensable part of the construction process. 

Not long before the house was finished, Bascom joined your team as supervisor.  He proved to be a “quick study,” as they say in the theatre business.  Moreover, Bascom has overseen the punchlist process efficiently and conscientiously.  In our home-building experience, working through a punchlist has often been frustrating, but Bascom has made it as painless as possible. 

Bolton Builders’ well-deserved reputation for excellence wouldn’t be possible without subcontractors who are also committed to quality.  Over the past year, we have had the opportunity to meet and get to know quite a few of the people who had a hand in building our home.  They have all been courteous and friendly, and the great majority of them carried out their work skillfully and carefully. 

Working with you and the rest of the Bolton Builders team was a pleasant and rewarding experience.  We are pleased with and proud of our new home and have already received many compliments on it from family and neighbors.  As we said to you at the closing, there is no doubt that in selecting Bolton Builders, we made the right choice. 

Sincerely, 

Tom and Tina Harper

William and Robin Tabor wrote us on February 8, 2006:

Dear Chuck and Michelle, 

Please accept this letter as a token of appreciation from Robin and me for the outstanding job you did in the design, construction, and decoration of our new home. At the risk of sounding trite, we must say that you indeed built for us not a house but a home. 

The degree of your ability and knowledge is far-reaching, and your personal and professional integrity was noticeable and a great pleasure for us throughout the entire building process. We wholeheartedly thank you. 

In conversations with our friends and some neighbors, we constantly hear "tales of home building woes": delays, quality problems,- "surprise" cost overages, unfriendly service. And each time we have as our comparison only "tales of home building success": timely work schedules, high quality materials and construction, beautiful design support, fair and honest pricing, and friendly, personable service. 

In short, the builder DOES make a huge difference. We are fortunate, therefore, that we discovered and chose you as our builder. Since we moved in, we are reminded each day of your professionalism and expertise. 

I must tell you, too, that I discovered your company's other secret weapons: Robert, Sally, Jack, and Charlie. We appreciated their assistance and experience every step of the way and extend our thanks to them as we settle into our home. The caliber of your subcontractors is unprecedented as well. The many men and women who had a hand in building our house did so to our complete satisfaction. 

William and Robin Tabor

Dear Chuck and Michelle: 

Our most heartfelt gratitude goes to you for taking us through this exciting home building journey. From the moment we first met you, through the designing stage and selection of materials, to the moving date, you made us feel at ease and confident that our house would be of the highest quality and superior craftsmanship. The actual outcome exceeded our expectations. 

Chuck, you are a real gentleman, always patient with us and ready to provide solutions and make suggestions to improve on our plans. You were willing to customize details and meet our needs and budget. Your professionalism was always present and your approach made things simple for us to enjoy the building process. Your genuine care sets you apart from the rest. Working with you has been a pleasure. 

Michelle, we thank you for your patience and guidance in helping us to select many of the features of our home, giving it the special designer's touch. You were a guiding light on many of our selections and helped us in putting them together giving the house a unique flavor. 

This showcase home is without a doubt true testimony of the excellent job and ability of Bolton Builders and all your team of dedicated people whose pride in their work was obvious and sincere. Please extend our gratitude to your gracious office staff who made us feel welcome all the time, to Tom who worked so hard and diligently throughout this year and to everyone who worked on this project. They all left an indelible mark in our home. 

Your direct involvement in the project and your readiness to return for post­closing adjustments are evidence of your sincere customer care. Count us in as your most satisfied clients who are eager to recommend Bolton Builders to those seeking a high quality builder. 

We thank you for all your effort and attention to the details of this fine house.  Mostly, we feel grateful for being able to say that the culmination of this project has given way to a friendship which we hope will be as long lasting as all of the memories that we will build within the walls of our home.

Warmest Regards,
 
Luis and Sandra Gutierrez

Dear Chuck and Michelle, 

     Mike and I would like to compliment you both on the wonderful job you did on our dream home here at Forest Creek Golf Club. We decided to use you after looking at yourexcellent workmanship in other homes. The quality and craftsmanship truly exceeded our expectations. The added touches you did in our home that others don't really put the icing on the cake. We were also excited about you getting the house completed on schedule and ready for us to enjoy with our family and friends during the US Open. 

The subcontractors that work for you are very professional and qualified to build the custom homes you are known for. Your excellent reputation for a quality built home and excellent design suggestions really helped us in our decision for selecting Bolton Builders Inc. as our building firm.

Thank you so much for returning calls promptly. Having a good rapport and trust with our builder really made a difference. Your attention to details, no matter how big or small were always priority with you. It's so obvious the pride you take in your work and with your skilled craftsmen. 

You both make such a great team. Hearing view points from the male and female perspective can really help with certain decisions and selections. We can say without a doubt that we would recommend Bolton Builders Inc. to anyone wanting to build a home. 

Maybe our home will get you another Home of the Year award to add with the others you have! Chuck and Michelle we wish you all the best in the years to come. 

With Kindest Regards,

Mike and Tamara Jenkins

Dear Chuck and Michelle, 

I want to take this opportunity to express my appreciation for the wonderful job you both did on my new house. I am very happy with the result of your collective labors. 

When I initially interviewed prospective builders, I was favorably impressed with the fact that not only would I have a highly experienced construction manager to work with, but also an energetic and cheerful design expert who was very knowledgeable about all the fixture, surface and cabinetry products that were available on the market; and, would able to help an interior design-challenged male such as myself immeasurably. The "team" that you presented to me made Bolton Builders stand apart nom the other builders I interviewed. 

The house came out just the way that I hoped it would both inside and out. I was able to see firsthand the care and attention to detail that went into the work at various stages of construction and the quality that is apparent in the final product. It seems amazing that all the things that had to be considered and performed on this project could have come together so harmoniously. I have never built a custom home before and never built a house anywhere but Northern Virginia. You helped me understand and cope with some of the local building requirements and made the process of building this house while I was still living in Virginia as convenient and stress-nee as possible. 

So, thank you both. It was a pleasure working with you. If I ever decide to build another home in the area I will definitely call Bolton Builders.

Sincerely,

Scott Sheffield

Dear Chuck and Michelle 

We cannot believe it has been over a year since we moved into our new home in Seven Lakes West and we are remiss in not thanking you earlier. 

We selected you and your company to build our home due to your reputation for quality, honesty and customer service. Well you exceeded our expectations in all the areas. You made the building process easier than expected and your ideas and suggestions were invaluable and substantially added to the quality and beauty of the house. 

In addition, your entire organization should be thanked as well. They were all terrific before, during and after the building phase. We do not know what we would have done without Charlie, Gary, Tom, and all the others we dealt with in your organization. They are truly top professionals and did an outstanding job. 

We also would like to give a special thanks to your lovely wife, Michelle. Her decorating advice and ideas were also invaluable and so appreciated. 

We have several friends who had cautioned us about a lack of builder follow up after closing. Well Chuck, your follow up on the few minor items went beyond our expectations and further proved to us that you and your organization are dedicated to customer satisfaction. 

In summary, you and your fine organization deserve your fine reputation. We cannot express how pleased we are with our new home and would highly recommend you and your fine organization to anyone considering building a new home in the area. 

We do not think many people can or want to call their builder a friend at the end of the building process. We however, consider you a friend and can only say, thank you for our lovely home.

Sincerely, 

Walt and M.J. Schmiedeskamp

To Whom It May Concern: 

I, Roger D. Kennedy, state that I have known and personally inspected work performed by Chuck Bolton of Bolton Builders in excess often years. His work always meets or exceeded the North Carolina Building Code. 

Roger D. Kennedy, Chief Building Inspector

Town of Southern Pines